Hotel Champlain Burlington, Curio Collection by Hilton

Rob B

a month ago

1.0

We stayed at Hotel Champlain by Hilton for three nights while attending a friend's wedding, and unfortunately it was one disappointment after another. The problems started at check-in. After a seven-hour drive, we arrived expecting a quick process since we had already checked in online. Instead, the hotel's check-in system was down. The front desk staff seemed very disorganized, and the process was chaotic and took far longer than it should have. There was no acknowledgment of the inconvenience or any effort to make things right. Ironically, friends staying at the same hotel experienced the same issue but received drink vouchers and didn't have to wait nearly as long. Once we finally got t...

Kevin Cope

2 months ago

3.0

There can be no disputing that this hotel enjoys a premium location with spectacular views of Lake Champlain. Better, it is tidy, clean, and comfortable. On the other hand, it falls somewhat short of what it could be and doesn't quite achieve the deluxe status after which it seems to aspire. For one, the staff is inadequate in number and is easily overwhelmed. When I arrived, the line at the reception desk was six deep, the cars were piled up in the driveway, and the wait for check-in pushed thirty minutes. The somewhat overpriced hotel assesses an "urban destination fee" of $25.00 and a mysterious unexplained "fee" of $1.00, for which one gets very little other than a coupon for food ...

Jenna Hahn

2 months ago

2.0

The only reason I’m giving this hotel two stars is because the location is fantastic. It’s within walking distance of everything in downtown Burlington, which made getting around very convenient. Unfortunately, the customer service and housekeeping were extremely disappointing. After the first night, housekeeping never came to service our room. We never had our “Do Not Disturb” sign up, and when we called to ask when housekeeping would come, we were simply told, “They already left.” The following day, housekeeping did come, but they left our hotel room door completely open when they finished, meaning anyone could have walked in and taken our belongings. They also failed to restock basic ne...

Tane Tatum

a month ago

3.0

FYI: This hotel does NOT have a pool. After a long road trip, my group decided to splurge on a fancy hotel specifically so that we could relax at a nice pool. Based off this hotel's official Google listing, with multiple official photos of an amazing looking pool, it seemed like a great option. However after checking in, we came to the unfortunate realization that the pool had been removed almost a year ago. I feel like I have been bait-and-switched. Hilton corporate really needs to take down the official photos of the pool from their listing. This hotel was a splurge and it feels like I got scammed. To their credit, the front desk staff did offer to comp breakfast for out one night stay, ...

dee Tilton

6 months ago

1.0

Please read before you decide to book a room! We made a reservation at Hotel Champlain Burlington VT for our daughter’s birthday. She wanted to do something fun and hopefully swim! We arrived at the hotel and checked in. The person at the counter did not provide us with the direction we should head to for our room or tell us about the amenities. (No big deal) We navigated through the hotel until we found our room. Upon entering, we went to the window to look at the view (which was actually very neat overlooking the water). However, once we stood closer to the window there was water (condensation) running down the window; there was also a large amount of mold inside our room at the base of...